Ok, so far we have a few different ways to express your anger. Joining the Save T-Mobile facebook page and signing the Care2 petition are good starts. Contacting people at the FCC and FTC is where the real meat and potatoes are. Remember, these are the folks who swing the final bat. Over the next 12 months, they’ll be investigating this proposal, and they have the power to approve or block it.
Just as a reminder, here’s contact information again:
Contact information for the FCC courtesy of the Save T-Mobile FB Page:
How to Contact the FCC
To Contact the Commissioners via E-mail
Chairman Julius Genachowski: Julius.Genachowski@fcc.gov
Commissioner Michael J. Copps: Michael.Copps@fcc.gov
Commissioner Robert McDowell: Robert.McDowell@fcc.gov
Commissioner Mignon Clyburn: Mignon.Clyburn@fcc.gov
Commissioner Meredith Attwell Baker: Meredith.Baker@fcc.gov
Questions or Comments about Antitrust Issues
Contact the FTC’s Bureau of Competition, and please include your day-time telephone number.
- Phone: (202) 326-3300
- Mail: Write to:
Office of Policy and Coordination
Bureau of Competition
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
- Email: firstname.lastname@example.org (Note: Email is not secure. Mark confidential information “Confidential” and send it via postal mail.)
So, once we have this info and are writing in to complain, how do we talk to these people? What should we say? Yes, it is important to say that we like our service as it is and don’t want it to change. If you have a “I switched to T-Mobile from AT&T cause their service sucked” story, make sure you tell them that. But I’m not sure that stories from unhappy customers are enough. We have to be able to give them information. Data they can dig further into. Ideas that will lead to more questions. Talking points.
Where do we get those? The points Brett Arends makes in his article, “Why AT&T’s Deal With T-Mobile Must Be Blocked” are a great place to start. Let’s look:
- It limits choice, which will likely lead to increased prices and sloppy service.
- GSM is becoming the network of choice for a lot of consumers. Especially ones who travel internationally. Allowing this merger would “lock up” one entire form of wireless for use by a single company.
- One way cell companies have competed with each other is by offering different technology to their customer base (phones, apps, data streams, etc). If this merger is allowed, a very larger customer base (T-Mobile) would be forced to conform to choices that feel more limited. One example is data use. AT&T has never offered their customers an unlimited data plan. There’s no reason to expect them to start now. T-Mobile customers are used to generous low cost and unlimited data plans. Unlimited use of data is becoming a cultural norm in the U.S. Paying more for less data access is not a benefit for T-Mobile customers.